LSI Solutions – Predetermined Time Systems and Workforce Management

Focusing now on labor standards, there are primarily two different approaches utilized to develop them: (i) using a predetermined time system (PDTS) and (ii) time study.
Newer to retail, but long valued by manufacturers, a PDTS epitomizes the “speed-to-value” philosophy. These systems use standard data, developed through thousands of time and motion studies conducted during the 20th century, to reflect a predetermined time for an average worker, working at an average pace, and in an average environment to perform manual work tasks. The final result is a solid, engineered labor standard that will withstand subject matter expert scrutiny and provide value to the organization in many ways.PDTS are a WFM Best Practice
An advantage of the PDTS standard data concept is that a user does not have to build everything from scratch; no wheel reinvention required! Micro-level data, like obtaining a small object within reach, walking one step, bending at the waist, pushing a button, writing a word, etc. is used to build higher level data elements. These elements of work, such as opening a cardboard case with a box cutter, scanning a small item, removing shrink wrap from a pallet of cases, affixing a label to an object, transporting a pallet using a pallet jack or forklift, stocking a shelf or peg item, or removing & replacing a trash can liner can all be used over and over again in the application, bringing great speed and unmatched consistency to the labor standards process.Higher level work standards, like stocking one case of hard fruit, making and serving a deli sandwich, par-bake and stocking a dozen donuts, cutting, processing & wrapping cuts of meat, scanning and bagging items at the checkstand, tendering a credit card transaction, and mopping one sq.ft. of tile flooring are built, element-by-element within the system.

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Another advantage is speed of implementation, since only one properly performed sample is needed to be observed (through direct observation or from videotape), the standard can be developed rapidly. Unlike proper time study, the user does not have to pace “rate” the employee, removing much subjectivity, while consistently producing a more accurate standard than time study. Maintenance of the system is also accomplished swiftly, as updates and edits are quick and easy to perform. Learning the application is simple and easy, with a mere threeday training course to get up to speed. Oh, and you don’t have to be a degreed industrial engineer either; it’s not that complicated. On the technical side, the labor standards reside in a relational database, which can easily be linked to other systems or databases. Within the system itself, all of the detail, or “method steps”, are visible, which
provides simplicity when reviewing contents – a person can “see” everything that makes up the standard, thus it shows what is and what is not included.Leverage your investment via process improvements
In addition to these inherent advantages of a PDTS, the scrutiny of detail facilitates other uses – process review, evaluation & improvement, modeling of future processes (“what if”? analyses), easy-to-calculate ROI analyses – it is a predictive or proactive tool in this case. Whereas time study only covers what is actually seen during the study and it can only be done properly in an environment where the process has been previously perfected. PDTS measures the amount of time that should be used to perform a task, as opposed to the amount of time that is currently being used. Do you want to know what you do, or what you
should do?Some of today’s PDTS provide for the inclusion of work instructions or other written information which can be electronically linked or integrated within each standard and included in the onscreen display. Video clips of the task can also be integrated and attached to the corresponding standard if desired. Pie charts and “value-added” vs. “non-value-added” work analyses can be quickly performed and displayed in these systems.”Well, I’ve never heard of such a system!” you exclaim. “What’s wrong with the old fashioned time study approach?” If you’re talking about a bona fide time study that desires to be statistically valid, then you will need many sample measurements (100’s at times), making this a time consuming and costly approach (low speed, low tech, and low value). Time study only produces a total time for the process, losing much of the detailed method steps that make up the process itself. This hampers process improvement / best practices efforts. As for maintenance, many companies have found it difficult to maintain time study standards and keep them current. Often, a complete re-do of the standard is required as processes change. As previously mentioned, if the study is executed properly, “rating” of the operator is required, which is very subjective and increases the margin of error (labor unions tend to frown upon this). Furthermore, time study cannot be used proactively, as in developing forward-looking models or “what-if” analysis. It can only be done accurately after a process has been perfected; measuring “what was seen”, it cannot take into account an occurrence that may happen infrequently during a task. When a time studier claims “it’s all in there”, what they really mean is that “everything they saw is in there”. I have found that over time, companies lose track of what time study standards represent, what is included in them, and basically lose faith in them, resulting in loss of credibility in labor measurement.

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Of course, there is no magic bullet. A license fee is attached to a PDTS, but the overall cost to fully implement is less than a statistically valid time study approach. Customer service and sales labor needs cannot be measured with a PDTS, since a predetermined time for speaking, customer engagement / communication and selling effort does not exist. However, there are other “speed-to-value” methods for accurately and scientifically capturing this very important component of the labor model puzzle. That topic will be discussed in another paper!

How to Achieve Maximum Success with Programs

How to Make Sure You’re Choosing the Right Appointment Software for Your Business When you talk with customers about the kinds of things that they like about certain companies, you’ll often find that they prefer the kinds of companies that have a personal approach to customers. You’re going to find that your clients will respond much more rapidly to getting any kind of a personal response from customers. Any business that can give their customers a sense of appreciation will tend to be the ones that are going to be able to attract new customers and keep old ones. Of course, there are a lot of situations where you might want to look for some more robust piece of software to help you keep all of your business appointments in order. For a lot of businesses, organizing and managing appointments will be one area where there is a need for computer help. If you want to be sure that your business can manage its appointments effectively, it’s crucial that you find a cloud-based appointments product that can help you out. With the help of the following post, it should be much easier to pick out effective software for your needs. When you look at how customers these days use technology to sign up for appointments, you’ll find that there are many different types of technology being used these days. Many customers are going to find that the telephone remains the best way to deal with appointments. In other cases customers will prefer to send an email or a text message to request and confirm their appointment. You need to have the kind of software that makes it possible to take appointments from all of these sources without too much trouble. Fortunately, you’ll be able to find a lot of types of booking software that are designed to work with the cloud.
Getting Creative With Software Advice
You’ll also want to find out whether or not the software is going to have features that allow customers to handle their own appointment scheduling. Many people will want to get online and fill out an appointment form themselves, as this will prevent them from having to spend time talking with someone else. Once you’ve found booking software that is designed to make this very easy for customers, you shouldn’t have any problem managing your appointments.
What You Should Know About Companies This Year
As you can see, there’s a lot to consider whenever you’re trying to find the right kind of appointment software for your company. When you can make sure that you’re selecting the sort of software that is designed to help your customers get the appointment they want, you will be much more likely to get results.

The Fundamentals of Workforce Management Solutions

Workforce management solutions can be considered as the procedure that is used by employers to manage the schedules and operations of their staff, this is necessary for the business to run effectively and to maximize the production level. While management software are mainly geared towards scheduling, they are also used for many other forms of staff optimization.When a company employs several staff, the only way to effectively monitor staff productivity is through the use of workforce management solutions, to include management software.An example of workforce management software would be Field service management. As the name suggests, this software manages the efficiencies of the field technicians as they visit the company’s customers. It is also meant to monitor whether each technician’s vehicle is adequately stocked.

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Across a variety of industries management solutions assesses whether or not an individual is suitably qualified for a specific job. Management solutions are not only used in large organizations as the system is also effective in managing staff of small businesses. Management solutions is just as useful to small companies in handling employees as they are for larger companies. Also, management software is equipped for the following actions: allowing staff to at times set their own work hours, and enables management to monitor levels of work output from each employee.Though in its embryonic stage, more and more companies have sought to custom create management software for their businesses.Making use of a software remedy for pressure inured workforce management, The operators of these business can certainly improve staffing by designing and managing the scheduling of activities that continually adapt as close as attainable to the actual expectation. Concurrently, Workforce management solutions enables users to adhere to and work with all relevant laws, inside agreements and the contracts of each employee, which includes time at work and time at home level standards. An essential element of managing workforce is scheduling. This is gained by confirming probable need by weighing historical data composing of the quantity and duration of client contacts, sales figures, other operations or purchases to be managed. Several workforce management software additionally supply manual adjustment functions. The determined envisage values are then transformed into precise staffing needs due to the analysis and strategising of the data that is received from the software based on monitoring.

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Staffing requirement for now and the future, times when more work is to be done because of peak hours, the availability of staff to be scheduled and quite a few other factors such as payroll and performance monitoring, and also salary and agreement terms can be integrated into the arrangement and formulation of your workforce management software to ensure that the array of your workforce is of prime value.

Getting Down To Basics with Lawyers

Read Why You Need A Personal Injury Lawyer After An Accident

It is all natural to ask for compensation if you or someone you know has suffered an injury due to someone’s negligence. The sad thing is that, the injured person is mostly denied of the compensation he or she is entitled to and insurance companies never underpay for their own stakes. As a matter of fact, insurance companies are doing this deliberately because they’re aware of the fact that common people doesn’t know legalities surrounding around their case. And this is where it is ideal to consider hiring a personal injury lawyer.

For the victim of personal injury or plaintiff, the period after the accident could be whirlwind and tough. Not only that, taking the pain of the injuries, they may have to make different decisions on how to follow up on the case. Among the very important decisions that they have to make is whether or not they must take the services offered by the personal injury lawyer.

He or she is entitled for reimbursement of the medical costs incurred for their rehabilitation, assuming that the person has a valid medical insurance. In the event that the insurance company has refused to pay for the total amount that the victim is entitled for, then it is obvious that a good and professional lawyer has to be taken.

Believe it or not, there are many different misleading tactics that insurance companies use to underpay clients and some of the known methods are being nice to the victim and be socialize with those who don’t have any legal advisor, gathering unnecessary info to settle claims, frustrating the victims by way of delaying proceedings and many more.

Luckily, all the mentioned issues can be solved by hiring professional and experienced personal injury attorney who has the needed knowledge in the legalities involved in the case. Being trained in this particular field, such legal representatives make sure that his client will be entitled for a compensation they deserve. Another known benefit of employing a lawyer is the fact that they keep insurance companies at bay. Since they’re well aware of potential consequences that may take place, they never dare to make advancements or false claims.

It is the job of the victim to provide assistance to his/her personal injury attorney. They can help their legal representative by simply telling the truth, not giving any verbal or written statement to police without his presence, seeking medical help and keeping relevant records in a safe place, taking photos on site if possible. These things will not only help your lawyer but can also increase of winning the case.

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Management and Leadership – What’s the Difference Then?

Truth is, both are pretty important. Although we might try to distinguish between them and aim to get them into a neat little descriptive package, it can be quite a challenge.Leaders or Managers – What’s The Most ValuableLeadership is a quality, which is undeniably useful for the eventual benefit of the company, management is the crucial, integral activity that will ensure it survives today, by ensuring the company delivers it’s operational requirements, thereby ensuring the possibility of seeing a tomorrow at all.Leadership can be described as ‘that quality which involves innovation, risk taking and exploring of new avenues’ for the company to secure a stable, unchallenged superior position in a competitive world.From this it could be considered that in a constant and steady state, all an organization consistently needs is solid management skills to survive, without any need for leadership skills. Leaders in any organization are the seeds sown for health and success in the future.

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Managers Focus On Today’s PerformancePerformanceTo manage well is to focus on ongoing activities. Since the aim of management is to maximize profits using available resources, any good manager should be able to motivate and encourage his or her people. They should have the ability to initiate the workers, any company’s main assets, into an inspired state of working, to get them pulling together in order to achieve a common goal.It is only when managers are accomplishing results, through the co-operation of their workers that a company will be able to flourish. This is why a manager has to have the keen ability to gauge his workforce’s needs and act accordingly.If his workers are capable and have adequate skill then the manager merely has to motivate and encourage them towards progress. If, on the other hand, the workforce is not that accomplished, the manager’s task is to personally guide and instruct them in order for them to benefit.Get Management Right And Then Focus On LeadershipSo, since utilizing and distributing resources is what is demanded from the manager, he cannot afford to be overly authoritarian. If he is, then he may push his workers into being less productive. Instead he should be the friendly but firm guide who inspires dedication to a common end.Any manager’s goal is to maximize resources and reap the highest results, while dealing efficiently with clients and their quirks (as well as employees). So while leadership focuses on taking companies onto new directions and give them new visions and aims, good managers help inspire employees deliver results in the shorter term in a focused way.This helps the company to consistently reap profits right now, maintaining stability and equilibrium, so providing a healthy environment for the longer term potential the leader seeks to unleash. So a good manager will know how to handle stakeholders, clients and workers with equal ease, keeping things moving along nicely.

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Then The Leader Comes AlongBecause a manager is interacting so intimately with all parties, he or she will instinctively have knowledge of what clicks, who should be made to work together with whom and how to deal with problems.But while a manager by virtue of the nature of his work has to be an insider, working closely at the sharp-end of the business every day, the leader does not. He can work from the sidelines and inspire change without even having a personal stake in what’s happening today.Leadership is needed for future growth and development in any business. It is a strategic activity, requiring vision, creativity and market-wisdom. Management is what gets work done; what brings today’s cash-flow and ensures the health of the business right now and in the foreseeable future.It is the true force and inspiration behind any successful organization, without which, there would be no future.